Q: What is required to open a wholesale account?

A: Commercial buyers must provide a valid business registration/tax ID, import license (if applicable in your destination country), and verification of commercial food handling or distribution operations. We do not sell directly to retail consumers.

 

Q: What are the Minimum Order Quantities (MOQ)?

A: Minimum order volumes depend on product type and freight method:

• Air Freight (Live or Fresh Products): Typically structured by master cases, LD3, or full pallet shipments (e.g., 500 kg to 1,000 kg minimums).

• Ocean Freight (Frozen Products): Minimum order is typically a 20-foot or 40-foot full container load (FCL) reefer (approx. 12 to 26 metric tonnes). LCL (Less than Container Load) options may be available upon request for specific consolidation routes.

 

Q: How are prices quoted and negotiated?

A: Wholesale quotes are provided in major global currencies (typically USD or CDN) based on standard international commercial terms (Incoterms 2020), such as FOB (Free on Board), CFR (Cost and Freight), or CIF (Cost, Insurance, and Freight) to your designated port or airport.

 

Q: What certifications and quality management standards do you maintain?

A: Products are processed in facilities adhering to strict HACCP (Hazard Analysis Critical Control Point) protocols and inspected by national federal authorities (e.g., CFIA in Canada, FDA in the US, or EU-approved processing plant standards). Additional sustainability certifications (such as MSC or ASC) can be provided depending on the specific fishery.

 

Q: How do you guarantee freshness and cold-chain maintenance during transit?

A:

• Live Product (e.g., Lobster): Packaged in insulated styrofoam cartons with gel ice packs or specialized oxygenated conditions engineered to sustain live survival for up to 36–48 hours during air transport.

• Frozen Product: Quick-frozen (IQF or blast frozen) and maintained in deep-freeze cold chain environments at -18 °C (0 °F) or lower, monitored via data-logging temperature sensors throughout ocean transit.

• Thermo Data Loggers: Loggers are placed in all containers, the loggers record the temperature the entire time of the shipment.

 

Q: Can product specifications be customized (e.g., sizing, glazing, cutting, packaging)?

A: Yes. We offer custom processing specifications for bulk buyers, including specific size grading, custom glaze percentages (5% to 15% protective glazing), vacuum packaging, private label master cases, or retail-ready packaging.

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Q: What documentation is provided for international customs clearance?

A: Every export shipment includes full regulatory documentation required for entry into your destination market:

• Official Government Health / Sanitary Certificate

• Certificate of Origin

• Commercial Invoice and Detailed Packing List

• Air Waybill (AWB) or Ocean Bill of Lading (B/L)

• Catch Certificates or Catch Documentation (for IUU compliance where required)

Q: Who handles customs clearance and local duties upon arrival?

A: Unless agreed upon under DDP (Delivered Duty Paid) terms, the buyer or their designated licensed customs broker is responsible for local import customs clearance, inspection fees, import tariffs, and local port/handling fees at the destination.

Q: How do you handle potential shipping delays or transit disruption?

A: We closely monitor air and ocean cargo schedules. For live freight, shipments are timed with direct or minimal-transit flight routes. We also strongly recommend marine cargo insurance for ocean freight, and cargo insurance options can be included under CIF terms.

Q: What payment methods and terms do you accept for international orders?

A: Standard trade terms for new international accounts include:

• Telegraphic Transfer (T/T): Typically structured as a deposit upon order confirmation with the remaining balance due against copy of shipping documents (B/L).

• Credit terms (e.g., Net 30) may be evaluated for established buyers following credit checks and trade reference verification.

Q: What is your claims policy for weight loss, mortality, or damaged product?

A: Claims must be reported in writing within 24 to 48 hours of cargo arrival at the airport/port of destination. Claims must be accompanied by official inspection reports, temperature log records, and high-resolution photo/video documentation verified by the receiving agent or surveyor.

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